A Broadband Customer Service Update

My readers know that customer service (or customer no-service) is a running theme throughout my articles. I am constantly aghast at the number of companies who don’t understand that their real business is to provide customer service. You may gain a few customers...

Blame It On Rio

It was ten years ago this spring that President George H.W. Bush took a step that began a slide down the long path toward energy rationing. It was barely ten days ago that his son, President George W. Bush, took an equally large stride in that unfortunate direction....