Making Better Decisions

How to make better decisions — big and small? Here are some tips. 1. Assume certainty is possible. You’re certain the sky is blue. You’re certain where you’re standing or sitting right now is where you’re standing or sitting. You can...

You Can’t Win a War without Going to War

The spirits are up at the White House these days: everybody’s busy congratulating themselves for a war well fought and deservedly won. That we deserve to win the War on Terror is beyond respectable dispute (although, evidently, not beyond dispute altogether)....

A Broadband Customer Service Update

My readers know that customer service (or customer no-service) is a running theme throughout my articles. I am constantly aghast at the number of companies who don’t understand that their real business is to provide customer service. You may gain a few customers...