A New “Standard” For Customer “No-Service”

From time to time, I like to write a column about a subject that is near and dear to my heart: customer service. Sometimes I use these columns as a forum to recognize companies who do an outstanding job of providing customer service. Sadly, I so rarely have positive...

Who Says We Can’t Topple Saddam Hussein

You can’t go changing regimes just because you don’t like them! So claims a caller on a talk radio show, regarding whether or not President Bush should ever topple Saddam Hussein. This claim is wrong. It’s based on numerous faulty premises, such as:...

Investing: Stop the Dumb Bond Jokes

In what may be the best signal yet that the stock market has hit bottom and is on its way back up, this week I am going to write about bonds. Regular readers know that I am not fond of bonds as long-term investments. History has convinced me that they return far less...

“Open Space” = Housing Ban

A black man waiting at a bus stop called to me as I was bicycling down the street: “You’re the first black man I have seen over here in a long time.” “It will be a long time before you see the next one,” I said, and we both laughed. In a...

Iran’s Summer of Discontent

It’s turning into another long, hot summer for Iran’s rulers. Riots are bubbling up throughout the Middle Eastern nation, just as they have in past summers, and the list of reasons are as long as the beards of the old men who govern the country: Economic...

ABM Treaty: Not With a Bang…

Here we are, officially leaving the confines of the Anti-Ballistic Missile Treaty, and hardly a peep can be heard from the arms-control crowd. Excuse me, but where’s the outrage? For years, they warned us not to withdraw. They told us how the treaty formed the...

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