Alan Luber

Alan Luber publishes E-Broadband News. He is author of the PC Fear Factor, The Ultimate PC Disaster Prevention Guide.

A New “Standard” For Customer “No-Service”

From time to time, I like to write a column about a subject that is near and dear to my heart: customer service. Sometimes I use these columns as a forum to recognize companies who do an outstanding job of providing customer service. Sadly, I so rarely have positive...
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